Ask Us

This could be due to several issues.  First, ensure that you are trying to log in to a UCSB login box.  Our login screens are branded with either a "UC Santa Barbara" wordmark.  If you do not see "UC Santa Barbara" on the login screen, your ID and password will not work.  To fix this problem, start your research at the UCSB Library website so that you get a proxy-prefixed link to the resource.  If you are at a UCSB-branded login box and your ID and password do not work, try resetting your password in the UCSB Directory.  If this does not fix the problem, contact campus IT for more assistance.

• About UCSB NetID and Passwords (library webpage)

• Single Sign-On FAQs (campus identity management webpage)

• For a tool for managing your UCSB NetID and password including activating your UCSB NetID if you are a new student, use the Campus Identity Manager

• For more help, contact the Identity Help Desk

• If you are an emeritus faculty member (with formal emeritus status), try asking the Management Services Office (MSO) to check that your account is active in the campus directory.